As our customer, you’re our most valued asset. We will accept all returns of new-condition (unused, unwashed, unaltered and with original packaging) merchandise within 7 days of your receipt of the items. If a replacement is desired you are responsible for shipping the package back to us. Custom and rush orders are limited to a 3 day return policy.
Product packaging must be returned intact and the product’s box must be covered and kept in new-condition. If the return cannot be accepted the items will only be shipped back to the customer at the customer’s cost.
Warranty covers any defects in materials or workmanship. If one of our knives ever breaks or fails because of material or manufacturing defect, we’ll replace the knife.
This warranty runs as long as you own your knife. Coverage ends if you sell or otherwise transfer the knife to someone.
This warranty does not cover breakage or failure due to misuse of the khukuri knife. Khukuri Knife is as good as ours rarely break or fail because of a defect. Usually they break or fail from what we call “tool abuse”—using them for unsuitable tasks like prying or pounding. Therefore, blade tip breakage is not covered by our warranty. Use of a knife for any purpose other than cutting voids the warranty. This warranty does not cover failure of mechanisms due to your failure to properly maintain them.
Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of consequential damages, so this exclusion or limitation may not apply to you.
If you have any questions or concerns, please email: info@gurkhakhukuriknife.com